Continuously raising H&S standards for Firmitas

Firmitas is a leading building contractor in London and the Southeast. It provides construction solutions to both the private and public sector and its considerable expertise spans the commercial and residential markets. It delivers even the most complex of schemes with resolute attention to detail, including new-build, refurbishment and fit-out works. Firmitas has worked closely with Havio since 2016, following a personal recommendation from its Managing Director who had previous experience of our services.


As an SME contractor, Firmitas frequently works on mid to smaller-scale schemes, typically high-end residential projects. From a health and safety perspective, these can be more challenging than bigger-budget commercial projects. Firmitas often has to work around other residents, while navigating tighter margins.


There is a cultural challenge with smaller-scale residential projects. Sub-contractors aren’t necessarily used to complying with the high health and safety standards maintained at larger commercial sites. Firmitas is committed to working to these same high standards on all projects – no matter the size – so ongoing coaching around expectations and the benefits of health and practices is vital.


There are also challenges around cost. With other contractors willing to cut corners on health and safety, Firmitas’ more responsible approach makes it difficult to compete on price. Firmitas doesn’t need a full-time health and safety resource, but with multiple projects running concurrently, frequent engagement is necessary – often at short notice. Firmitas needs a partner that can continually improve its health and safety culture and performance, both flexibly and cost-effectively.



Fulfilling the dynamic delivery promise of Safety Reimagined, Havio provides Firmitas with a flexible, tailored service. A lead consultant manages the account, ensuring we get to know Firmitas’ unique challenges and can work towards its strategic objectives. Other members of the Havio team are also regularly involved to ensure we deliver a seamless service that meets the high expectations of both parties.


Firmitas has standard access to Altitude, our pioneering software platform designed specifically for the construction industry. Using the system’s easy-to-understand reporting and intuitive dashboard, Firmitas gets a clear view of health and safety performance across all sites. This insight allows it to identify trends and allocate budget to achieve the greatest improvement in performance and productivity.


The strategic and operational services delivered to Firmitas include:


  • An actionable and measurable annual strategy document
  • Three-monthly performance reviews using insight from Altitude
  • Health and safety management audits
  • Cultural reviews
  • A company health and safety policy
  • Competent source of advice, year-round including out of hours
  • Critical plans prior to starting new projects
  • Monthly site inspections
  • Incident investigations (where applicable)



Since the start of Firmitas’ partnership with Havio, there has been a consistent and continuous improvement in health and safety culture, particularly among subcontractors. This has resulted in a sustained increase in health and safety performance, including reduced accident frequency rates. Adoption of the Altitude platform has enabled health and safety performance to become more measurable, enabling this long-term progression to continue.

The results of this improvement include increased on-site morale and higher productivity. Strong health and safety performance helps to build Firmitas’ reputation as a responsible main contractor and enables it to win high-profile projects. Havio’s dynamic delivery approach makes it feel like an extension of the Firmitas team – available as and when we are needed – while also retaining the objectivity of an independent consultancy.


Projects where Firmitas has partnered with Havio include:


  • Wentworth Hall – Construction of six, three-storey luxury homes with lower ground garage parking
  • Bishopsgate House – Construction of a high-end detached house, set within the royal estate
  • The Park – Design and construction of eight executive homes in a prime conservation area within Ealing